Privacy Policy

**Privacy Policy for Crystal Sage Wellness**

**Effective Date:** February 2025

Crystal Sage Wellness ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website (crystalsagewellness.com) and use our Reiki, Energy Sessions and retail services.

**I. Core Principles:**

* **Data Minimization:** We only collect the minimum amount of personal data necessary for the specified purpose. For example, we only collect your email address for newsletter subscriptions, and your address and payment information for order fulfillment.

* **Purpose Limitation:** We clearly define why we collect each type of data. For example, we use website analytics to understand which pages are most popular, allowing us to focus on creating more valuable content.

* **Transparency:** We use clear, concise, and easy-to-understand language.  We aim to be transparent about how we handle your data.

* **User Control:** We emphasize the choices you have regarding your data. We explain how you can access, correct, or delete your information and make it easy for you to manage your preferences.

* **Security:** We describe the security measures we take to protect your data. While we don't reveal specific technical details, we assure you that we take data security seriously.

* **Accountability:** We provide clear contact information so you can reach us with privacy-related questions or concerns.

**II. Information We Collect and How We Use It:**

* **Contact Information:** Name, email address, phone number, mailing address. We use this to communicate with you about your orders, appointments, and inquiries.

* **Account Information:** Username, password. We use this to manage your account and allow you to log in.

* **Payment Information:** Credit card details, billing address.  We use this to process your payments. (We use [GoDaddy, The Square and Paypal] for payment processing.  They handle your payment information securely. [Link to their privacy policy].)

* **Usage Data:** IP address, browser type, pages visited, referring website, time spent on site. We use this for website analytics to understand how users interact with our site and improve its functionality.

* **Device Information:** Type of device, operating system. We use this to optimize our website for different devices.

* **Marketing Data:** If you sign up for our newsletter, we collect your email address to send you marketing emails about new products, promotions, and special offers. You can unsubscribe at any time.

* **Order Information:** Purchase history, items purchased, shipping address. We use this to fulfill your orders and provide customer support.

* **Communications:** Records of communications with you (emails, chat logs). We use this to provide customer support and improve our services.

**III. Data Sharing:**

* **Third-Party Service Providers:** We share your information with the following service providers:

    * [Name of provider, e.g., Payment Processor]: To process payments. [Link to their privacy policy]

    * [Name of provider, e.g., Shipping Carrier]: To ship your orders. [Link to their privacy policy]

* **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process.

* **Business Transfers:** If our business is sold or merged, your information may be transferred as part of that transaction.

**IV. Data Retention:**

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.  For example, we retain your order history for [Number] years for accounting purposes. We retain your email address for newsletter subscriptions until you unsubscribe.

**V. Data Security:**

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use SSL encryption to protect your data during transmission. We store your data on secure servers. However, no data transmission over the internet is completely secure.

**VI. Your Rights:**

You have the following rights regarding your personal information:

* **Access:** You have the right to access the personal information we hold about you.

* **Correction:** You have the right to correct any inaccuracies in your personal information.

* **Deletion ("Right to be Forgotten"):** You have the right to request that we delete your personal information, subject to certain exceptions.

* **Objection:** You have the right to object to the processing of your personal information for certain purposes, such as marketing.

* **Portability:** You have the right to receive your personal information in a portable format.

* **Withdrawal of Consent:** If you have given us consent to process your data, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at thecrystalsagewellness@gmail.com

**VII. Cookies and Tracking Technologies:**

We use cookies and other tracking technologies on our website to analyze website traffic, personalize your experience, remember your preferences. You can manage your cookie preferences through your browser settings.

**VIII. Children's Privacy:**

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age.

**IX. Changes to this Privacy Policy:**

We may update this Privacy Policy from time to time. Any changes will be posted on this website with a revised effective date.

**X. Contact Us:**

Crystal Sage Wellness

thecrystalsagewellness@gmail.com